Engineered Solutions of Georgia

WhatistheTRUSTDaleInvestigativeProces&theMakeitRightGuarante?

7-POINTINVESTIGATIVEREVIEW

MAKEITRIGHTGUARANTE

TheTrustDaleInvestigativeProcessis completedthroughapersonalinterviewwith thebusinessownerorrepresentative,a completedapplication,publicrecordssearch, andsecretshopping.Manycompaniesapply tobecomeaTrustDALECertifiedcompanybut noteveryonemakesthegrade.Onlythebest companiesreceivethecovetedcertification.It alstartswiththe7-PointReviewProcess. 1:Price:TheCompanymusthonorthepriceit advertises,andnotuseunavailableproductsto lureandtrapcustomersintomoreexpensive products.Reviewcanbeaccomplishedbya combinationofe-mail,phone,andsecret shoppers. 2:Verified:Theperformanceofeachcompany iscontinualyandsystematicalyreviewedfor deliveryofexcelentcustomerservice. 3:WhatWouldDaleDo?:DaleCardwel developedaprovenstandardofconsumer fairnessthroughthousandsofreal-world problem-solvingexperiences.Inclusionmeans Dalewouldchoosetopersonalydobusiness withthisCompany. 4:ConsumerExperience:TheTrustDaleteam reviewswel-knownaswelasmore specializeddatabasestodeterminepaternsof customersatisfaction. 5:Licensing,ProfessionalCertification, Insuranceand/orBonding:EachCompanyis reviewedforproperprofessionalcredentialing. 6:LawsuitSearchandReview:Areviewofthe Company’slitigationhistoryisrequestedand reviewedtoassurenopaternsof unprofessionalorilegalbusinesspractices. 7:“MakeitRightGuarantee”™:TheCompany agreestoacceptandabidebyTrustDALE’s MakeitRightGuarantee™.

AlTrustDALEcertifiedbusinessesproviding generalconsumerservices†mustagreein writingtoacceptandabidebythefolowing:

1:Certifiedcompaniesagreethatcustomers havearighttoextraordinarycustomerservice.

2:Certifiedcompaniesoferwarantiesthatare amongthebestavailableintheirfield.

3:Certifiedcompaniesensurecomplete customersatisfactionbyoferingtheTrustDALE MakeItRightGuarantee™. 4:TheTrustDALEMake-It-RightGuarantee™ becomesvalidwhenacustomercontactsthe vendorthroughTrustDALE,orconfirmshis/her purchaseonTrustDALE.com within24hoursof thetransaction. 5:TheTrustDALEMake-It-RightGuarantee™ statesthatifthecustomerisdissatisfiedwitha product,repairorcustomerservice,the customerwilfirstemploytheavenuesof redressmadeavailablebythebusiness’ customerserviceagreement.Intheeventthat attheconclusionoftheprocessthecustomer remainsdissatisfied,he/shewilhavetheright totakethegrievancetoTrustDALEwith90 daysoforiginaldateofpurchaseasreflected onwritenagreement. 6:ThecompanywilalowTrustDALEandif necessary,anindependentexpertinthefieldto reviewthecustomer’scomplaint.Ifupon conclusionofreview,TrustDALEagreesthatthe customer’spositionisjustified,thecompanyis contractualyobligatedtoabidebythe recommendationofTrustDALEtoMakeIt Right. 7:MakeItRightmeansthevendorwil repair/replacetheproductasrecommendedby TrustDALE,ormaypayathird-partytorepairor replacetheproduct,orwilreimbursethe customerforthecostoftherepair/productata priceupto,butnottoexceed,theoriginalprice paidbythecustomer.